Shipping -- Orders are shipped within three to five business days from the date the order is placed. Shipping is through either the United States Postal Service, FedEx, or UPS. All shipments include a delivery confirmation or tracking number which is provided to the customer via e-mail at the time the order is submitted to the carrier. For standard shipping services, shipments are expected to arrive between 7 to 10 business days from the acceptance of an order. Upgraded shipping services are available for expedited delivery for an additional charge and include services such a next business day, two-day express saver, and other services as listed by the shipping carriers. For all orders the Boise Philharmonic reserves the right to select the carrier for delivery.
Back ordered items are not charged to the customer's account until fulfillment is possible. Back ordered items are added to a customer's order only after receiving a confirmation communication acknowledging the status and acceptance of delayed delivery. Items placed on back order are only kept in to-be-fulfilled status for thirty days after which the order is canceled.
Occasionally items are made available in a pre-order status. Pre-order status is reservation of an item before it is made available for delivery by the manufacturer. Pre-orders are not a guarantee of delivery as product may change or the manufacturer may limit quantities. Pre-orders are charged to the customer credit card at the time the item is prepared for shipment to the customer. When the item becomes available for shipment the normal shipping and return policies apply. The customer has the right to cancel a pre-order item subject to a 5% stocking charge. Pre-order items are subject to cancellation by the Boise Philharmonic at any time. Open orders for pre-ordered items remain open for 90 days from the date of the order. After 90 days the order is canceled along with notification of cancellation to the customer via e-mail.
Returns -- Tickets purchased for Boise Philharmonic concerts and/or events are non-refundable. If you have questions or concerns, call 208-344-7849.